To put this in context, as I think everybody has mentioned, we put the system in place very quickly. It was simple and had probably fewer verifications than you would have normally, but we asked people to attest that they understood the rules of the program and that they were applying in good faith.
As we went along and experienced and saw some of what was happening, we adapted somewhat. For example, if someone who was claiming was over 75 years in age, we would ask them to give us a call—those were some of the calls you refer to—just so that we could verify it. If something was suspicious, was there a reason to block it right out of the starting gate? Alternatively, the person could explain the situation to us and we could let it go through.
It was really trying to identify some of those outliers, based on what we were seeing, so that we could introduce additional tests, again without slowing down the process too much. We were balancing between trying to get the benefits into the hands of people as they needed them and introducing some integrity into the system that would slow down that process. We were walking that balance line as we went through it.