Thank you for the question. I'll go first, and maybe colleagues from CRA would follow
I very much regret to hear the challenges that your constituent has gone through. Certainly we try—and in the vast majority of situations are able—to provide very timely service to Canadians. That is what we are here for. I sincerely regret hearing in particular about your constituent. Perhaps through the committee you would be able to provide us with the specific name of that client. I can absolutely commit that we will follow up directly with him to try to address his situation as quickly as possible.