The service they provide is an essential service. That is why we changed the ways we proceed during the pandemic, while possible activities in physical locations were limited. As Ms. MacDonald could explain, we have changed the ways we do things, not only to enable traditional virtual contacts, but also to enable people with limited access to technology to make telephone calls and obtain an answer within 48 hours.
I think you are referring to the fact that we underwent a virtual transformation before returning to work, as some provinces have implemented rules, and our workspaces did not have the structure we needed to provide the services while protecting the health of our employees and of the general public. Ms. MacDonald is an expert on the matter and, if I may, I will ask her to continue.