Thank you for the question.
We were respecting health measures. At the same time, we were trying to manage the fact that we had millions of people coming onto EI to access our services. While we were trying to do that, we were trying to continue to work, but we were also having to close our offices because we had people coming in who were ill. We were required to close our office and do massive cleaning. We were having security incidents. With our capacity to manage a number of different factors while we were trying to still deliver services, we took a decision to close our office doors and continue to do our work. We put a model in place that allowed us to meet the needs of Canadians, and in fact it allowed us to meet the needs of millions of people who were looking to collect EI. We had to manage that in terms of processing applications and providing services through our call centres.
A number of factors came into play. We continued to provide services. We put new safety measures in place in our offices. We were closed for about 70 days. We opened those office doors back up again, and we continue to be open to this day.