In fact, we put the same measures in place across the country, regardless of whether it was an urban centre or a rural area. We have approximately 317 offices. Of those, about 150 are very small offices with four people or less. One of the problems we faced was that many of our employees are young mothers who have children. As a result of schools being closed as a result of the pandemic, we couldn't open our offices because we couldn't meet the safety and security standard in terms of having enough people available to work.
Because we wanted to continue to have people working—and they were working at home—it was more effective and efficient from a processing perspective to continue to have our staff work at home while our offices were closed. At the same time, this allowed us to meet the health and safety needs of our offices.
As an example, we have a requirement to have at least two staff available in the office at any given time—