Thank you very much, Madam Chair.
I'm going to do something unorthodox. I'm going to break the fourth wall of politics and give a shout-out to my staff, in particular Tyler, who has done a great job on my briefing for today.
Paragraph 3.68 says:
Between 2014 and 2018, the Canada Border Services Agency conducted three compliance exercises that randomly sampled shipments in the Courier Low Value Shipment Program. In fall 2016, for example, the Agency analyzed a selection of three couriers’ shipments to determine compliance with the program. It found that the value was inaccurate in 22% of sampled shipments declared as being valued between $20 and $2,500. Although the Agency identified this as a concern, it did not take action. In our opinion, this significant non-compliance rate should have triggered a broad review of the program. In March 2019, at the end of the audit, Agency officials presented us with a basic e-commerce strategy that had been in development since 2016. The purpose of the strategy was to address out-of-date business processes and system capabilities, which contributed to revenue loss. As of 27 March 2019, the Agency had not formally approved this strategy or developed any implementation or business plans.
Why has it taken so long to take action and to formally approve your basic e-commerce strategy, when you identified concerns at least six years ago?