To answer the question at large, on the app and its development long-term, we believe the goal of the app is to replace officers. Specifically, the result of it is that it makes our borders less secure. It eliminates interactions that our officers have with travellers.
We've seen comments from the CBSA in the media. We've seen promotional videos and such. For example, a traveller is driving up to the border and flashing their phone at a screen. The gate opens and they drive through. The tag line is something to the effect that they can't believe they just cleared customs. Think about what that actually means. I don't know if the agency is waiting for a smuggler or someone who's trying to bring something into Canada that we don't want to come in to self-declare. It's never going to happen.
I hear this from our frontline officers daily. Even though we are in the midst of contract negotiations—we've been working under an expired contract for almost two years—and obviously pay, benefits and all those things are part of their concerns, one of their main concerns remains border security. Every day they see it being eroded. It's concerning for all Canadians. Those are very difficult circumstances for our members to be working in.