Change takes time. The union does everything it can to represent members. I think we're successful at representing members in large part. We bring those issues forward to the employer.
I do have hope the new CBSA president, Ms. O'Gorman, is seeing a lot of the things that need to be changed. CBSA is a big ship to turn around. We keep plugging away at it. However, change is needed quite desperately. It has become a more and more difficult place for our members to work in.