Given that it was made mandatory, our officers spent almost all of their time helping people complete the app. We had ports with no Wi-Fi and had people coming into the office, having to print it out and do it. We had travellers who refused to do it and who didn't know how to do it, and travellers who didn't have smart phones. It was very obvious to the officers working the front line that all of these things would not work, but again, we weren't consulted during the development. No one asked anyone working at the border how this would work at the border.
On March 5th, 2024. See this statement in context.