It was confusing. A lot of members would go to the news to know what they were supposed to do that day—to give you an idea of how chaotic and disorganized it was at times. There was often little direction. When travellers would show up, we weren't exactly sure what the procedure was early on, so it was difficult. I mean, pandemics happen. That was an emergency. No one knew where it was going to go. We did the best we could through it.
Once the ArriveCAN app came in, members brought concerns forward to the union, which we tried to bring to the employer. Really, there seemed to be no willingness to take our input. Had our members been consulted early on, I think a great deal of what happened would not have happened.
With what we see coming out with the investigations, had we had certain whistle-blower protections and the ability to bring information forward with some mechanism to do that, I think things would have been a little different now, but our members don't really have that.