In terms of the information that we needed for our purposes for our customs officers, really all we needed was to be able to verify that the person was vaccinated, which everyone was able to do by simply showing us their vaccination on their phone or a printed-out copy. All of the other information that ArriveCAN made mandatory for us to acquire wasn't for us: That was for the Public Health Agency of Canada, so for us, it seemed like we were spending our time collecting information for others that, in large part, we don't know or think was used. There were questions such as, “What hotel you will be staying at? What's the address where you're going to be staying?” As far as I know, no one verified where anyone was staying. The hundreds of hours that our officers spent helping people collect this information at the border...we don't believe it was really used at all.
On March 5th, 2024. See this statement in context.