I think that we did bring in unique and specialized expertise at that time to the Public Health Agency.
As I said, among the key factors the Public Health Agency was looking at were the compliance and enforcement requirements that it and other government departments would need in order to monitor the policies that were being put in place under the Quarantine Act.
However, we also took the view that it would be important to consider the actual international traveller's experience with respect to these policies. We imagined people coming in from other countries, either Canadians returning to their families and loved ones or people visiting for either business or personal reasons, being exposed to all of these new policies and procedures upon arrival in the country or even before boarding a plane that was coming to Canada. We were bringing very specific human-centred design expertise, for instance, to help the government identify the specific experience. We developed journey maps and detailed process design maps to help them think through all of the operational impacts that these new policies and evolving policies under the Quarantine Act would have, not just on government operations and the air travel industry, but also, more importantly, on international travellers, especially on Canadians returning to the country.