First of all, I am pleased to report that we have reached an agreement and all employees are back in the office as of yesterday. We will now enter a period of healing and I am very much looking forward to a new normal that will allow us to better support the work of Parliament.
You are right that the requirements were clear. However, the department had not done a good job of monitoring and control. It did not gather the necessary data to demonstrate that the requirements were effectively limiting the spread.
We observed improved practices for contacting travellers. However, the agency did not learn lessons and automate the process to improve data collection. As a result, there was insufficient data to determine whether the measures were effective and whether they needed to be adjusted during the pandemic.