I honestly don't know. When a soldier is told to go make something happen.... I can tell you that most of what I corresponded with Mr. Firth, now that I know it's a two-person company, which I had no access to know, explains the level of ineptitude and the very poor documentation received at the CBSA for things like invoices, time sheets and delays in responding to us. There are multiple things we had to coordinate for a package, and if I'm told that this invoice came in and that it's not right, then I would have to reach out to whoever the supplier was to get it fixed.
Evidence of meeting #134 for Public Accounts in the 44th Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was cbsa.
A recording is available from Parliament.