I understand what you're saying, but the ArriveCAN application file is the tip of the iceberg in terms of processes and record keeping. These processes must exist elsewhere; they were not put in place for a single project.
We noted that this practice was quite widespread within CBSA. I'm surprised to hear you say that you had a diametrically different experience. Generally speaking, when there is a problem in an organization, it is not necessarily related to a single team. This was a problem with people at a fairly high level within CBSA. So I'm a bit surprised by your answer.
During our study, allegations were made that there was a toxic culture at CBSA. You were there while Luc Sabourin was working there.
Haven't you ever heard of Luc Sabourin? Are you aware of that case?