Absolutely.
Over the last few years, there have obviously been system modifications and adjustments to deal with the types of issues that were coming up. There has been analysis done on how to use our resources. There has been an increase in resources. As an example, many of those pay advisers are now in a situation where they have gathered a lot of experience. The more experienced are now being put towards the more complex cases. The ones who have a bit less experience—who are new in the job—are being put towards the less complex cases. What we're trying to do is increase the efficiency of dealing with these cases.
Like I said—