The way we look at trying to identify the barriers...for sure, it's on-site inspections. In the work we've done on the new regulations, we started by asking companies how they intended to meet them. That's one way.
However, we have different ways to identify the barriers, as well. We have, for example, an advisory committee composed of groups that are representative of people with disabilities. That's a forum through which they can share with us the barriers they encounter.
We also have complaints. We receive about.... It depends on the year, but I would say it's 160 to 170, more or less, per year. The complaints we receive are, again, another important source of information for us as to what kinds of barriers people with disabilities encounter. Then, of course, we have inspections.
I would say it's through a mix of those tools that we can identify barriers and focus our activities.
I should point out that there's also a new regulation that has to do with planning and reporting. All the service providers of transportation have been asked to prepare an accessibility plan in consultation with people with disabilities. Those plans are going to be put online. People will be able to comment. They will have to review them every three years. We're going to be using those plans, as well, to help inform ourselves on how the industry will advance on the issue of accessibility.