Yes, the complaints that go directly to the airlines and the complaints that come to the agency are completely separate.
I probably should have been more specific in my earlier answer. We don't have the authority to request that information.
On April 17th, 2023. See this statement in context.
April 17th, 2023 / 12:45 p.m.
Chair and Chief Executive Officer, Canadian Transportation Agency
Yes, the complaints that go directly to the airlines and the complaints that come to the agency are completely separate.
I probably should have been more specific in my earlier answer. We don't have the authority to request that information.
See context to find out what was said next.