The agency administers the Air Passenger Protection Regulations, which are in place for that purpose. It's a complaints-based regime to protect passengers. I realize that we have a considerable backlog of complaints, as everyone knows. We recently received funding to address that backlog. We are also looking at our process for handling those complaints to make it more efficient, and we are already starting to see results. The regulations are definitely an important part of our consumer protection regime in air travel.
On April 17th, 2023. See this statement in context.