As I told the members of the Standing Committee on Transport, Infrastructure and Communities, the current legislation governing the air passenger protection regime is fairly complex. It's built around three flight categories, but the airlines are the ones with the information to determine which category a flight falls under. For that reason, it's very difficult for passengers, and even the agency, to determine which conditions apply. If the legislation were clearer and less complex, it would certainly make things easier for us. I know the minister commented on that recently.
On April 17th, 2023. See this statement in context.