I think what I can say in response to that question is that when I joined the department in the summer of 2022, we were at a pretty high point of service backlogs and service challenges. The first thing we endeavoured to do was meet the service standards we had before we started to commit to shortening them and adding service standards to lines of business.
Priority number one was around trying to get through this crisis of backlog and get to more normal service standards. Part two aligned exactly with where the AG recommended that we go, which was to look at service standards for all our lines of business, including GARs and PSRs, and I can speak to some of the challenges around that—