Thank you. I think you're absolutely right. I would agree with you entirely in this context. When people are unsure about their file, they call the client centre. They email someone. They email their MP. They may file an ATIP. It creates a lot more stress in the system overall.
How we've attempted to address that is obviously by trying to improve the client centre, and the call centre experience in particular. We're trying to improve the backlog of web forms that existed during COVID. We're launching status trackers so that people can go online and take a look at where their application stands in the system. We've launched that for family class, citizenship, express entry and TRV applications, and for study and work permits. We're hopeful that when they go online and see their status, people will be aware of where they stand, although that sometimes causes concern. Someone will say, “I've gone into my portal. I'm still in this phase. Can you explain why I'm still in this phase?”
At least we're beginning to use digital technologies so that clients can access their information and track it in real time.