I agree with that. Personally, I totally prefer not talking to a person. I prefer getting information online, but I get that there are people like your dad, and probably my parents, who want to talk to an agent.
Can I go to the cybersecurity report for a second? One of the things that, again, baffled me was the number of federal organizations that are not subject to Treasury Board policies and are thus not required to implement all of the cybersecurity services the government offers. For example, you found that 43 federal organizations, representing 36% of all federal organizations that are not bound by Treasury Board policies, are not using CSE's cybersecurity defence sensors.
Isn't it deeply problematic that we have federal government organizations that are not availing themselves of the tools the government makes available to protect us from cybersecurity attacks?