I will qualify my answer.
The situation has changed, depending on the type of question put to the Canada Revenue Agency. If someone wants general information on taxation, for example, whether for an individual or a business, they get accurate information only 17% of the time, or about half that percentage in the case of a business.
However, whenever someone asks for information about a particular account or environment, such as whether a return has been processed or when a benefit will be paid, they get accurate information more than 80% of the time. You have to take into account the reason for the request for information.
Things have improved, but there's still a lot of room for improvement. When someone contacts the agency for tax-related information, they may wait a long time and get inaccurate information. Therefore, there is still a lot of room for improvement.