That's right, AI tools did provide more accurate answers than Charlie, the CRA chatbot agent. However, two out of six correct answers is a 33% success rate, which is better than what people can expect if they call in to ask general questions.
That said, I encourage the government to improve all of its communication tools. Some people want to talk to an officer, while others are very happy to use automated tools. As I mentioned earlier, a lot of service improvements need to be made.