That's an excellent question. We really wanted to know why they were falling off at certain points in the process, and the goal of our audit was to try to figure out how to help them improve or identify if there had been bottlenecks.
I think one reason might be the time delay. The standard is supposed to be to treat an application within about 100 to 150 days, and we saw that it was almost twice as long. I would imagine that people—as they do with any job they apply to—abandon that pursuit because they find another employment.