What's missing from there is that there was very little actionable feedback given to an agent or an agent's supervisor, and as a result there was very little training.
October 21st, 2025 / 11:15 a.m.
Auditor General of Canada, Office of the Auditor General
What's missing from there is that there was very little actionable feedback given to an agent or an agent's supervisor, and as a result there was very little training.
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