Thank you, Chair, and thank you to the witnesses for coming.
Thank you, Ms. Hogan, for this very important report, and I also want to thank Mr. Hamilton for acknowledging the real issues and challenges that Canadians are facing with the CRA contact centres and not waiting to present a plan.
Ms. Hogan, for the benefit of Canadians watching at home, why do you think there were so many problems with the CRA contact centres?