I can answer that question. Before the 100-day plan began on September 2, the CRA had been taking a lot of steps and taking on a lot of initiatives to improve service that may not have reached the level of visibility that they are getting today with regard to the 100-day plan. The 100-day plan is mobilizing the entire agency toward the service situation, and we're treating it with the highest priority possible.
Our call volumes are diminishing naturally, as it is the low-peak season for us, so we are using the opportunity this fall to focus our efforts on utilizing the capacity we have to effect change and pilot an experiment with new things that will move the needle come our high-peak season. That, for us, is in the tax season, which is coming very quickly in February.