We've gone back and forth a few times and said that the CRA is responsible for a lot of the criteria and where you're going to be looking for any adjustments. Can you tell me why it took so long? You have, supposedly, now analyzed a lot of the details, but until the 100 days were put in, it seems like a lot of those were ignored.
You're showing progress that seemed to not take very long to increase your response times on the phones. Why did it take so long for that to happen? In the past, it was taking hours to get through. The 100-day limit came in, and all of a sudden we can get it under five minutes again.
Can you explain why the 100 days are the only thing that seemed to turn the tide? Is it because the Liberal government—