That's really frustrating to the operators stuck in these systems. Inflation, which has been out of control, has hit them hard, and they are struggling to make ends meet.
You guys continue blaming these amazing female entrepreneurs, these owner operators. To me, that's absolutely not okay, and I will stand up against this every single day.
Ms. Hogan, could you perhaps explain to us how flexibility is being measured? Are they actually meeting the needs of the parents who need outside care? Your report very clearly states that there aren't guardrails in place to make sure that flexible care is being met.