Let me start by thanking you, Mr. Deltell. I take note of your constituents' comments.
You know, we're here to serve Canadians and to make a difference. As you pointed out, I haven't been Minister of National Revenue for very long. When I saw the situation, and newspapers have reported on it as well, and saw that constituents both in your riding and in my riding were asking us to change course, that's exactly why I asked for a 100‑day plan.
As far as what the agency's done, I'd be happy to go into the details. We've taken steps, for example, to introduce more technology to help our representatives. Regarding the percentage of calls the agency answers, we're back to a much more sustainable and reasonable rate. If you ask me whether we've done well, I'll tell you that some of the work has been done. Is there more to be done? Absolutely. No one from the agency or any minister is going to come here and tell you that we've reached our objective.