It's a great question. Actually, I had a good conversation with the commissioner around how you adjust this. We identified a couple of areas that we thought might have been contributing to this, one being that a recruiting analyst picks up a file and moves it through the seven steps. Most of or half of those positions are sitting vacant right now, and that would be a contributing factor.
We also talked about how many of the steps are done one after the other, for the most part. There's an opportunity to do them concurrently, but also to do them in a different order, right? Identify where most are being eliminated from the process and see if you can move that up. For example, if the medical or physical exams and security clearances can be moved up, that could probably speed up the process. I think there are a lot of opportunities.
The commissioner has already spoken publicly, I think, about how he has hired a third party to help them work on this. Their goal is to reduce that timeline to six months. If you do that, as we mentioned in our report, make sure that you change the service standard by steps, so you can measure whether your efforts are being successful or not.