I've asked the same question. Part of the challenge is that we have visa officers who are both facilitators and compliance officers. They get a visa application and it depends on the veracity of the claim. That wasn't a very satisfying answer to me, but that's where I am right now.
We have very few full-time compliance officers. All of our officers, when they look at a visa, are thinking about compliance and service. It's really the nature of the application and the facts of the file that dictate whether they're facilitative or not.
