I think these are very good points.
This is top-down stuff. I'm more interested at this point in hearing about bottom-up mechanisms. For example, if I have problems in my city—they're not clearing the roads—I phone my city councillor. I don't wait until some big organization comes back and says....
What I'm looking for is some opportunity to empower the people on the ground to feed back into the system where things are not working or where things could be working better.