Thank you, Chair.
Thank you very much, Auditor General, for being here today with your team.
You've expressed, in your opening statement, the exact frustration my Conservative colleagues and I are feeling here today. As well, Canadians should be feeling it here today in terms of consistent problems that are not being fixed.
I'm going to focus today on accessibility in the public service.
The summary includes statements such as: There are ineffective “processes to handle the volume of requests”; they "did not consistently collect data about the requests”; and not all “organizations” tracked “resolution times”.
On page 14 of this report, it mentions:
Missing date information. At the Public Service Commission of Canada, 90 records did not include the date when accommodation requests...were submitted or when they were addressed.
There was an:
Inconsistent approach to record a request closure. At the Canada Revenue Agency, dates recorded as closed sometimes included monitoring periods after the accommodation was provided. We found that this made the closing date an imprecise indicator of accommodation request resolution.
Missing type of accommodation. At Employment and Social Development Canada, 14% of the records were missing the information describing the measure implemented. This limited the analysis of requests by type of solution implemented.
On page 16, exhibit 4 states:
The organizations that had informal goals or tracked timeliness to address accommodation requests had faster resolutions
No kidding.
Auditor General, I'm going to go back to your GC Strategies report, which was issued almost exactly a year ago today plus a month. It was June 10, 2025. In a committee meeting, you said, “The findings of this audit echo those of previous audits that also showed deficiencies”.
A year later, you are saying that you are finding deficiencies. We are referring to a report from a year ago that said there was a pattern of deficiencies here specifically in GC Strategies and how public servants applied federal procurement rules.
You have said, time and time again, that the government need only follow and apply the rules, or in this case, the processes. Again, the public service seems incapable of doing so under the leadership of the government.
When will this government learn from your reports and apply the recommendations of the reports throughout the public service? It's beyond frustrating at this point, since we seem to repeat the same process of you coming here indicating your frustration and disappointment in the actions of the public service under this government to carry out what should be simple processes, rules and regulations. Can you respond to that, please?