I would add that we still have lots of work to do to get people to where we need to be—to that 100%. Part of it is training. Part of it is, as you said, culture change. In some cases, we're not waiting for culture change. We're directing it and basically forcing it, so there are no more HR systems on your own. There's one. It's MyGCHR until Dayforce. We're directing the kind of change that we need to see.
It's the same thing with the accuracy of pay transactions. You heard the Auditor General refer to that when she said that their testing shows there's still some inaccuracy. Part of that is data entry errors. Some of it is about the lag time between the person who has entered it and getting it to the pay centre. We have to fix those things. It needs to be absolutely.... We're working on it through training and behaviour change.
In some cases, we have deputies, like my colleagues sitting beside me, who actually pick up the phone and call a manager and say, “Your name's on a list here and you haven't approved the transaction. Why?” That is going to make people sit up and take notice and behave differently. It's been a matter of culture, but part of it is that we can't wait for culture anymore if we're going to look after those who really need to get accurate pay in a timely way.
Thank you for the question.