The CARM project was meant to tackle three things: reduce the burden on importers, improve the efficiency of the public service and also replace old and outdated systems that were mostly paper-based. We saw that it did replace some old legacy systems, but because of all the delays in functionality coming out, there are all these manual workarounds.
The efficiency gain, in terms of the government being more efficient and also importers feeling less burdened, hasn't yet materialized. The need for businesses to get help just to register is one example of that.