We didn't really look at the enforcement and didn't check how many receivables were out there on this system. We wanted to see if this system was doing what it intended to do, which was replace old legacy systems and a mostly paper-based border. In that respect, it did that. However, because of many delays in the development of the system and the need to go live, some of the functionality was taken out of the system, which reduced the effectiveness.
Now there are many manual workarounds, and there is still a reliance on some legacy systems, so the efficiency that was meant to materialize in the public service isn't there just yet. When people are dedicated to doing manual workarounds, they're not doing the more important work, which is checking on compliance and verifying the accuracy of declarations, which could help improve revenues.
