Sure. When it comes to costs, you're right. They've invested about $800 million so far in the development and maintenance of this system while the budget was about half of that, and we tried to understand exactly why. There were a few delays, one of which was linked to not having identified regulatory regime changes that were needed, which added about $100 million to the budget and caused a 17-month delay.
There was also the government's shift to having systems on the cloud versus having them on premises. That also caused delays and an increase to the budget. I think there were a few things that caused it, some well within their control—they should have known about regulatory changes—and some outside of their control.
When it comes to importers, that was what the third objective was about, really. The first two were to automate the border and improve efficiency in the government, but the third objective was to reduce the burden on importers. What we saw is that importers are waiting a long time to have assistance requests answered. I think it was a question of capacity. They receive about 19,000 calls a month to their help desk, and many of the importers that we surveyed said the guidance is too technical and is not useful. There are lots of opportunities for improvement there.