We recommended that the Canada Border Services Agency analyze all of its manual workarounds. They can sometimes be helpful, but right now, there are 38 manual workarounds, so they need to be analyzed to determine whether it's worth investing to incorporate them into the system, since improving or changing the system will cost money, or whether the manual workarounds should be maintained.
CBSA currently spends approximately 90,000 hours a year on these manual processes. In my view, these individuals could spend that time doing more important work to improve the management of the collection of duties and taxes at the border.