I'd like to discuss another case of mismanagement that you highlight in your report—the call centre contracts.
There was $16 million allocated to implement a new system in call centres. I'll give you a concrete example. In 2020, implementing the system in just eight call centres cost $52 million. The government had budgeted $16 million, but it cost $52 million. That's three times the initial budget.
How can the government explain that? According to your analysis, $16 million was budgeted, but three times as much was spent.
Moreover, what you're telling me—and what makes me even more cynical about this situation—is that it had already been mentioned that there would be cost overruns, but no one in the department listened to that.