It appears that there is a problem, firstly, with eligibility for the program and, secondly, with obtaining responses from Sun Life, the private company to which the government has awarded the contract.
Your audit states that, in 2025, only 16% of applications for prior authorization had been processed within the stipulated three-day time frame. That is only 16%.
Do you think that failing to meet the standard three times out of four may have delayed people's treatment?