A regular rate of return mail is about 6%. This would be when we go out to contact our clients for renewal of licences. On average, after five years, the 6% runs with a normal average in the government of returned mail. This 23% was higher because this relates to the revocation of certificates. It's a special project we had under way, and we had not contacted these people for a long period of time. This is not our normal ongoing amount; this was a special project.
What we've done is try to locate these people. As the Auditor General has suggested, and as we are going to have in our action plan, we are looking for other ways to have better updating or contacting of other databases to try to have better addresses.