We have had established for some time now a standard process of registration and license application. Those are the two main products delivered by the Canada Firearms Centre. The standard was defined as a properly completed application for either a registration or a license. What we failed to do was make it clear that a properly completed application could arrive, but require, for whatever reason, additional examination by the firearms officer; there could be some information in the application that required some secondary examination, and once a firearms officer had to do that, it would take more time.
In reporting performance against standard, we excluded those. I think the Auditor General's report is correct in pointing out that given the way we articulated the standard, we should have recorded against it as well, but we had taken the standard out of the equation. We acknowledge that, and the centre is working on a finer articulation of the standard against which we can report, so we don't repeat that error.