No. It would have to be escalated through the various levels. I work at the third level, so for it to reach me, depending on the nature of the complaint.... Certain complaints can be submitted directly at higher levels, depending on their nature, but if you look at your more typical complaint, it would start off as a complaint, then escalate to the first, then to the second, and then eventually we'd respond to it at the third.
On March 27th, 2012. See this statement in context.