Legitimate complaints are anything you can think of, anything from.... By and large, a lot of these legitimate complaints deal with explanations. A lot of the time it's not so much that what is being done is necessarily incorrect; it's that the offender maybe doesn't understand why it's being done. That's by and large what these responses are: an explanation of where our policies are and the background behind what the front-line staff is doing. I mean, legitimate complaints can be anything.
As for your vexatious grievances or grievances that are not made in good faith, the commissioner referred to a bunch of them. The ones that I see are along those same lines. They are things where there's not.... You can often find it by looking at what the inmate is asking for; by and large, these are things that don't present an actual remedy.