You testified that you have greater latitude. I think that was your wording. You are able to deal with frivolous and vexatious complaints in a different way from CSC.
We heard the specific example of “My ice cream is too cold.” I'm wondering if you could just describe how CSC, when it has legal obligations to go through a certain process when it's a complaint like that.... How would you be able to deal with that type of complaint versus how CSC would be able to deal with it?