Sure. Essentially, we're following up on the spirit of the recommendations of the Mullan report with respect to a multiple griever designation.
Mullan identified multiple grievers as an area that requires clearer criteria, and CSC's own 2009 audit recommended that the service review the multiple griever status and assess its role in ensuring the efficiency and effectiveness of the offender complaint and grievance process, and as needed, provide additional guidance for its implementation.
So essentially we're trying to add a greater degree of objectivity in the designation of a multiple griever and also to encourage the inmate to exercise a sense of responsibility, essentially by informing that inmate that they're allowed a certain number of complaints before they are designated multiple grievers, and that perhaps they would want to review some of their complaints before they submit them.
So we feel that it adds a measure of objectivity to the designation of multiple griever, and also it might instill a sense of self-management or responsibility, whatever you want to call it, amongst the inmate population.