Let's say in cases that are not serious incidents, but again are at the lowest level, there would be the opportunity, again, as in most organizations, to employ educational ways of dealing with it—mediation, mitigation, and those kinds of things. Right now, your human resource managers are not really able to use any tools. Even though they are supposed to be managing the members who are under them, they actually aren't able to. Is that correct? You now can use education and things like that.
On October 3rd, 2012. See this statement in context.